Refund and Order Cancellation Policy

Refund & Order Cancellation Policy
Returns & Refunds
Because each item is personalized and made to order, we do not accept returns or offer refunds for:
  • Change of mind after ordering.
  • Original errors in spelling, details, or images provided by the customer.
Returns and refunds are only available in the following cases:
  • There is a manufacturing error (such as incorrect personalization contrary to your submitted order).
  • The item arrives damaged or defective.
What to do if you receive an incorrect or damaged item:
  1. Contact us at info@tailormadeusa.com within 7 days of receiving your order.
  2. Provide your order number, a description of the problem, and clear photos of the item and any damage or errors.
  3. We will assess your claim and, if approved, offer a replacement or a full refund (including return shipping, if applicable).
Returns without prior authorization will not be accepted. Approved refunds will be processed to your original payment method within 5-7 business days after your return is received and inspected.
Order Cancellations
  • You may cancel your order for a full refund within 12 hours of placing it.
  • After 12 hours, production begins, and we are unable to cancel or refund the order.
  • To request a cancellation, email us at info@tailormadeusa.com with your order number as soon as possible.
Exceptions & Non-Refundable SituationsWe regret that we cannot offer refunds or accept returns for:
  • Items returned without prior approval.
  • Personalized items returned due to errors submitted by the customer (such as misspelled names, incorrect dates, or custom photo uploads).
  • Requests made after the specified reporting window.
Questions & ContactIf you have any questions about your order or our policies, please contact us at info@tailormadeusa.com. We’re here to help!

Please Note: We recommend double-checking all personalization details before submitting your order, as we create each item according to your exact specifications.